Frequently Asked Questions

General Questions

What kind of service do you provide?

Two main types of service that we provide

– Private transfer between Hua Hin and Bangkok City (including Donmueng Airport and Suvarnabhumi Airport near Bangkok)

– Private individual day tours around Hua Hin, province nearby and Bangkok

How can I book?

All booking and reservation we accept through our website, Facebook, and WhatsApp only, once your booing request sent successfully, you will receive an automatic reply from us confirming that your details received. However, if you insist on the reservation process via email, please provide precise details like date and time.

What is the price included?

Air condition vehicle, expressway fee, Tollway fee, gasoline used, Chauffer fee, tax and service charge, Airport Parking fee, and first-class insurance.

However, you will be notified about any extra charges before we confirm your booking request.

Do you provide baby/child seat?

Baby car seat extra charge at 200.-THB./one ( for 9-18 kg ).

Is this door to door service?

Yes, it is. You choose where we need to pick you up and where to drop you. It can be a hotel, restaurant, shop, office, and private house – anything that has an address and can be located on the map. The only condition we have, please make sure that there is parking space available at your pick up location where the driver can wait for you. If you book the transfer from the airport, then the driver will wait for you inside the airport building and take you to the car afterward.

Are your rates per car or per person?

All our rates are per car per way.

Do you provide service at a late hour?

Yes, we do. Our service can provide 24 hours.

Can your drivers speak English?

Our drivers can speak English for communication but are not able to offer full tour information.

What is your cancellation policy?

Since there are no security deposits involved, you are free to cancel at least 24 hours in advance. Please inform us at least 1 day before or as soon as possible if you decide to cancel or change your traveling date or time.

Do you provide shared service?

No, unfortunately, we don’t. You can find someone to share the costs for the transfer with the same pick up place by yourself and we will be fine for it.

How can I find your staff at Bangkok Suvarnbhumi airport / DonMueng airport?

MEETING / PICK UP POINT

Bangkok Suvarnabhumi airport (Both International and Domestic flight) our representative/driver will wait with YOUR NAME on the signboard at Gate 3 on level 2 (inside the building).

DonMueng airport 

For the International flight, our representative/driver will wait with YOUR NAME on the signboard at Gate 5 on terminal 1 (inside the building).

For Domestic flight, our representative/driver will wait with YOUR NAME on the signboard at Gate 12 on terminal 2 (inside the building).

 

Is it possible that we will not get the car type as per the original booking?

Yes,  It is possible that the company is not able to send the car type as per the original booking due to some technical problems or accidents along the way before meeting the customers.
The company will send better class/categories of car for customers without prior notice, however price will remain the same as discussed ( NOT CHARGE MORE). On the other hand in case of downgrading car type, the price will be collected as per the actual rate of those car types..

Private Transfers & Individual Trip

Do you provide transfers only between Bangkok and Hua Hin or to other locations too?

Basically, we can arrange transportation from Bangkok or Hua Hin to other locations in Thailand. Just let us know where you wish to go and we will give you a quote.

Can I get a discount if I book a round trip?

We do have discounted rates for round trip transfer. And we have a promotion price for some period as well please stay updated with us.

How long in advance should I book?

It is completely depends on your decision. However, if you have made your reservation at least 24 hours prior to your pick up time would be great (especially during Thai public holidays).

How do I meet with your driver and How do I recognize him?

Once your booking confirmed, if your pick up place is the airport. You will be provided full instructions on how to meet the driver. He will be waiting for you at the meeting point holding the Sign with Your Name on it.

If you are traveling from the hotel or condominium then our driver will meet you at the lobby.

When the driver arrives he will contact your hotel’s reception desk and local staff can assist you to meet him.

If you are staying at the villa inside the gated compound, please make sure to provide us with your villa/house number and our driver will meet you in front of the house.

What is the average traveling duration from Bangkok to Hua Hin?

At least 3 hours 45 minutes. It can take some extra time (30-60 minutes) if you travel in the evening during traffic peak hours ( 5-7 pm.).
Also, it can be busy on the highway on Friday’s and Sunday’s evening.

It can take up to 5-6 hours if it is on weekends, long weekends, or public holidays ( Songkran or New Year) the traveling time between Bangkok and Hua Hin can take extra 2-3 hours.

Please choose to pick up time accordingly or ask for our advice if you have to travel to the airport these days.
So you have spare time enough for a delay on the road.

How many hours prior to my flight departure should I depart from Hua Hin?

Usually, we recommend leaving Hua Hin at least 4 hours prior to your flight departure. On Sunday evening, public holiday or Songkran and New Year period better to leave 5-6 hours at least prior.

Will the driver wait for me during the process of immigration and collect luggage?

Take your time, this is not an issue. The driver will wait for you as long as it needed.

If I want to have a meal before traveling to Hua Hin after the airport, can your driver wait for me?

We can drop you by the restaurant, please let us know about your plans when you make the reservation and we will instruct our driver accordingly.
There is an additional charge for waiting at 300 Thai Baht (including waiting time up to 1.30 hours per stop).

What if my flight delayed or canceled?

Usually our drivers will monitor flight details online and we always know if your flight is delayed.

But if you have an opportunity to report to us by email or by phone about changing your arrival time, we will thankful for this.
Please make sure to inform us in case your flight is canceled or your flight number is changed.

Can I use your service if there is a dog/cat traveling with me?

Yes, but there is an extra charge for this at least 500Thai Baht, and your dog/cat is suitably locked inside travel crate or bag.

About Us

Taxi Service Bangkok, Hua Hin, Pattaya, and nationwide,

Trusted name in private transfer, professional service and competitive rates.

Trip Advisor Reviews

  •   Excellent service and supreme reliable! Highly recommend to use Taxi Service BKK! The drivers were friendly, helpful and polite and customer service was impeccable!

    We’ll definitely use the... read more

    Mayousty
    7/24/2019
  •   Booked online . excellent service and very professional . The driver was a safe driver and very pleasant.

    AnneR651
    2/22/2019
  •   Booked online prior to our visit from Bangkok to Hau Hin and return 6 days later, Both drivers turned up bang on time, very curious and extremely careful drivers, I... read more

    872andrewl
    12/08/2018

Contact Us

Taxi Service Bangkok
64/30 Soi Moobaan Bofai
Hua Hin, Prachuap Kiri Khan 77110